Effective Date: July 20, 2026
At Bradley Print & Photo, every order is custom produced specifically for you. Because our prints are made to your requested specifications, we do not accept returns or offer refunds for custom products.
Custom Orders
All custom prints and framing services, including but not limited to paper prints, canvas prints, metal prints, framed prints, and other made-to-order products, are considered final sale.
Once an order has entered production, it cannot be canceled, returned, or refunded.
Damaged or Defective Products
If your order arrives damaged or contains a manufacturing or production defect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
If we determine the issue was caused by Bradley Print & Photo or occurred during production, we will, at our discretion:
- Reprint the affected product at no additional charge; or
- Issue a refund if a replacement is not reasonably possible.
Customer Approval
Customers are responsible for reviewing all uploaded files, artwork, dimensions, cropping, product selections, and order details before submitting an order.
Bradley Print & Photo is not responsible for:
- Spelling or design errors in customer-supplied artwork
- Low-resolution or poor-quality images
- Incorrect sizing or product selections made during checkout
- Minor color variations between on-screen displays and printed products
Contact Us
If you have questions about your order, please contact us before production begins. We are happy to answer questions and help ensure your print is exactly what you expect.